Privacy Policy
Gasa24 Privacy Policy (2026-09-16-v1)
Gasa24 ("we", "us") operates a marketplace app connecting consumers with independent local agents who sell and deliver liquefied petroleum gas (LPG). This policy explains what personal information we collect, why, and how you can control it. Gasa24 is the "Responsible Party" for this processing under the Protection of Personal Information Act (POPIA). You can complain to the Information Regulator of South Africa if you believe we've mishandled your information.
1. Information we collect
- Account: your email address, used to sign you in via a one-time code. We don't collect a password, name, or phone number to create a consumer account.
- Location: with your permission, your device's location — used only to place a pin for your delivery address. We don't track your location in the background or store a location history.
- Orders and payments: your order history and delivery address. Payments are processed by our payment partner, Paystack — Gasa24 never sees or stores your card number. We store only a reference token Paystack gives us to confirm a payment or reuse an authorization.
- Agent business information: if you're an agent, your business name, service area, pricing, and (if you enable in-app card payments) the bank details you give to Paystack to set up payouts — we store only the payout reference Paystack returns, never your raw bank details.
- Photos: if you're an agent, a business logo you choose to upload.
- Device and notifications: a device push-notification token, so we can notify you about order updates.
- Usage analytics: anonymized app usage and crash data, identified only by an internal account ID — never your name or email — used to fix bugs and understand how the app is used.
2. Who we share it with
We share information only with the services that help us run Gasa24: Paystack (payments), Firebase Cloud Messaging (push notifications), Sentry (crash reporting), PostHog (usage analytics, processed in the United States), Resend (order emails), and OpenStreetMap (map tiles — no account information is sent to it). We don't sell your personal information to anyone.
3. How long we keep it, and deleting your account
You can delete your account at any time from Settings in the app. If you've never placed or fulfilled an order, we delete your account and all associated data outright. If you have order history, South African law requires us to keep transaction and payment records — so instead we anonymize your profile (removing your name, photos, and bank-payout details) and permanently disable sign-in, while retaining the order records the law requires.
4. Children
Gasa24 is not directed at children and isn't intended for use by anyone under 18.
5. Your rights
Under POPIA, you can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it (subject to the retention limits in section 3). Contact us using the details below.
6. Changes to this policy
We may update this policy from time to time. Material changes will be reflected here with a new version date at the top.
7. Contact us
support@gasa24.co.za